Contact

Payment and refund questions

Include:

• The email address used at Stripe checkout.
• The brick number, if you were shown one.
• The approximate date and amount of the contribution.
• What you would like us to do — cancel, refund, or explain a charge.

The Refund & Cancellation Policy sets out when a contribution can be refunded. Please contact us before opening a dispute with your bank — we can usually sort it out faster. Never send card numbers by email; we cannot accept them and we do not need them.

Correcting or removing a brick

Include:

• The brick number, or the exact display name and message on it.
• The email address used at checkout, so we can confirm the brick is yours.
• The correction you want, or a clear request to remove the content.

Removing a published brick takes the content off the public wall. It does not by itself entitle you to a refund — see the Refund & Cancellation Policy.

Intellectual-property complaints

If a brick uses your work, trademark or brand without permission, include:

• A description of the work or mark, and where we can see it (a URL or registration, if you have one).
• The brick number, or the display name, message or logo on the brick in question.
• A statement that you are the rights holder or are authorized to act on their behalf.
• How we can reach you about the report.

We review these reports and remove or disable infringing content where the report is well founded. The Terms of Service set out the rules a submission has to meet.

Technical problems

Include:

• What you were doing, and what happened instead.
• Your browser and device, and whether the 3D wall loaded at all.
• The brick number or checkout email, if the problem involves a submission.
• A screenshot, if you have one.

What to expect

• We aim to reply within a few business days. Busy periods can take longer, and we cannot guarantee a fixed response time.
• Email is the only support channel; there is no phone line and no live chat.
• We answer in English.
• We will never ask you for a card number, a password or a security code.

For reference, the operating name of this service is Brick by Brick, and the support address is brickbybrickhello@gmail.com.